Privacy Policy

What we collect

• The details from the registration form, such as your first and last name, date of birth, address, e-mail address and phone number.
• Messages you send us through the website, e-mail, phone, web chat or other channels.
• Your answers to surveys and other customer feedback.
• The full transaction history of your account.
• Login details and traffic data, including GeoIP location data, web logs and activity logs.

How we use it

• To process your bets and payments, including card and online payment transactions.
• To support you with opening, running and managing your account.
• To meet our legal and regulatory duties.
• To keep your account secure and to run verification checks.
• To build a player profile that can lead to loyalty points and rewards.
• To study customer trends. Taking part in our surveys is always optional.
• To send registered players news about promotions, products and services.
• To monitor transactions and prevent fraud, money laundering and other irregular play.

Information from other sources

Some data is collected automatically while you use the site, and we may receive information through vendors and service providers we work with. We use and protect that information in line with this policy.

Who can see your data

Supervisory and regulatory authorities, our support staff and our finance and anti-fraud teams have access to your data where their work requires it. We do not sell personal data. It may be included in a sale or transfer of the business after a merger or acquisition, and we can release it when the law requires it or to enforce our Terms and Conditions.

Your data may be transferred between countries of the EU and EFTA and to processors outside the EEA.

Winners in our promotions

When you accept a prize or winnings from us, you agree that we may use your name, surname and photos in our advertising.

Closing your account

You or we can close your account at any time. After closure we keep your personal information for the period the law requires and use it only when competent authorities need it, for example in cases of fraud, money laundering or tax matters.

Your choices

• Ask us to confirm that the information we hold about you is accurate.
• Ask how we use your personal information.
• Ask us to stop using your data for marketing.
• Ask us to update the information you gave us, with any evidence we reasonably need. Giving false information is not allowed.

You can also stop marketing messages in your account settings or through our support team.

Changes to this policy

We may update this policy from time to time and publish the changes on this page. By opening an account and continuing to use our services you agree to the current version.